Terms and Conditions for Man With A Van Belgravia

These Terms and Conditions set out the basis on which Man With A Van Belgravia provides removal, delivery, transport, collection, and related moving services within the UK. By making a booking, the customer agrees to be bound by these terms. Please read them carefully before confirming any service. In these Terms, references to “we,” “us,” and “our” mean the service provider operating under the name Man With A Van Belgravia, and references to “you” or “the customer” mean the person, company, or organisation requesting the service.

These terms apply to domestic and commercial jobs, including small removals, furniture transport, collection and delivery, and similar man and van services. They are intended to create a clear agreement between both parties and to reduce the possibility of misunderstandings. Where a separate written quotation, booking confirmation, or service note contains additional conditions, those documents will form part of the contract unless they conflict with these Terms.

Our service is provided on the understanding that all information supplied by the customer is accurate and complete. This includes item descriptions, pickup and delivery addresses, access conditions, parking restrictions, floor levels, time constraints, and any special handling requirements. If any material information changes before the job begins, you must inform us as soon as reasonably possible.

Booking process
Bookings may be requested by telephone, email, online form, or any other method we make available from time to time. A booking is not confirmed until we have accepted the request and, where required, received any deposit or advance payment. Until confirmation is issued, vehicle availability, staffing, and time slots remain subject to change. We may request photographs, item lists, or further details before accepting a booking so that we can assess the work properly.

Once a booking is accepted, we will usually provide a written or electronic confirmation setting out the date, approximate time, service type, estimated duration, and charges. It is your responsibility to check this confirmation carefully and report any errors promptly. If the confirmation differs from the information originally provided by you, we may revise the quotation or amend the service arrangements accordingly.

Customers must ensure that the requested service is suitable for the items to be moved and the property access available. Man With A Van Belgravia may refuse or limit a booking where the load is unsafe, illegal, excessively heavy, poorly described, or otherwise beyond the scope of the agreed service. We may also decline bookings if we believe the task cannot be completed safely, lawfully, or within a reasonable timeframe.

Prices and payments
Unless otherwise stated, quotations are based on the information provided at the time of enquiry and may be subject to adjustment if the actual job differs from the description. Charges may be calculated by hourly rate, fixed price, mileage, load size, waiting time, access difficulty, parking costs, congestion charges, tolls, or any combination of these. Additional work requested on the day may be charged separately.

Payment terms will be set out in the booking confirmation or invoice. We may require a deposit, full advance payment, or payment on completion depending on the nature of the work. Unless expressly agreed otherwise, all balances must be paid immediately when the service ends. We accept only the payment methods communicated at the time of booking. Any bank charges, currency conversion costs, or failed payment fees arising from the customer’s chosen payment method may be charged back to the customer where permitted by law.

If payment is not made when due, we may suspend further work, retain goods to the extent permitted by law, charge reasonable administrative costs, and recover any unpaid sums through lawful means. Interest may be applied to overdue sums where permitted by applicable legislation. The customer remains responsible for all amounts arising from the booking, including any agreed extras, waiting time, or re-delivery costs caused by incorrect information or failure to attend.

Cancellations and amendments
You may request a cancellation or change to your booking by giving notice as early as possible. Cancellation charges may apply depending on the notice period, the resources already allocated, and whether the vehicle, crew, or subcontractors have been dispatched. A booking cancelled after work has started, or after we have arrived at the collection point, may be charged in full or in part, even if the job is not completed.

We reserve the right to cancel, reschedule, or suspend a booking if conditions are unsafe, unlawful, or materially different from those described at the time of booking. This includes situations involving blocked access, inadequate parking, incorrect address details, severe weather, vehicle breakdown, staff illness, or a customer’s failure to be present where required. Where reasonably possible, we will offer an alternative time or date.

If the customer requests a change to the booking, we will use reasonable efforts to accommodate it. However, any amendment may affect pricing, timing, and availability. Changes requested with short notice cannot always be guaranteed. Where a new arrangement is accepted, the revised booking will replace the original agreement for the affected parts of the service.

Customer responsibilities
You must ensure that all items are appropriately packed, labelled, and ready for loading unless packaging or packing has been expressly included in the service. Fragile, valuable, sentimental, or specialist items should be protected by suitable materials and clearly identified. Items should be legally owned by you or you must have authority to move them. You are responsible for removing hazardous substances, prohibited goods, and anything that cannot lawfully be carried.

Where parking permits, visitor permits, or building access arrangements are required, the customer must arrange them in advance unless we have agreed in writing to do so. Any fines, penalties, clamp release charges, or costs arising from the customer’s failure to provide proper access or permissions may be charged to the customer. You should also ensure that pathways, lifts, stairwells, and loading areas are safe and reasonably clear.

Any children, pets, or bystanders at the premises remain the customer’s responsibility. The customer should be available to confirm item lists, sign paperwork, or approve substitute arrangements if needed. If no authorised person is present when required, we may delay or cancel the service and charge reasonable waiting or abortive attendance fees.

Liability and limitations
We will carry out services with reasonable care and skill. However, our liability is limited to direct loss or damage caused by our proven negligence or breach of contract. We are not responsible for indirect, consequential, or economic losses such as lost profits, missed deadlines, loss of business, or inconvenience, except where such exclusion is not permitted by law.

We are not liable for damage caused by pre-existing defects, inadequate packing, hidden weaknesses, unsuitable access, overloading, or the customer’s instructions. This includes items that are already fragile, poorly assembled, or incapable of being moved safely without special equipment. Unless agreed in writing, we do not accept responsibility for items that are not packed by us, and we do not guarantee that every item can be moved without risk.

Customers are expected to insure their own goods where appropriate. If we are found liable for loss or damage, our liability will be limited, to the extent allowed by law, to the lower of the repair cost, replacement cost, or the value declared by the customer, subject to any written insurance arrangement. Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded.

Waste regulations and restricted items
Where our service includes disposal, clearance, or transport of unwanted goods, the customer must ensure that the waste is described accurately. We operate in line with applicable UK waste and environmental laws, including duties relating to lawful transfer, handling, and disposal. We may request details about the source, type, and condition of the waste before accepting the job. If required, you must cooperate by providing correct information and any documentation reasonably needed for compliance.

We will not knowingly collect or dispose of hazardous, toxic, explosive, medical, chemical, asbestos-containing, or otherwise regulated materials unless specifically authorised, properly documented, and lawfully permitted to do so. The customer must not place such materials among general waste without disclosure. If prohibited items are discovered during loading or clearance, we may refuse to handle them, remove them from the load, or terminate the service where necessary for safety or legal compliance.

If a waste transfer note, record, or similar document is required by law, the customer agrees to provide accurate information and sign any necessary paperwork. Title to waste transfers only where lawful and only to the extent that the waste has been properly described and accepted. The customer remains responsible for any undisclosed hazardous or restricted waste and for any fines, losses, or claims resulting from incorrect classification or illegal disposal requests.

Delays, access issues, and completion of service
We will use reasonable efforts to arrive within the estimated time window, but any times given are estimates only unless expressly guaranteed in writing. Delays may occur because of traffic, weather, road closures, loading difficulties, parking restrictions, or earlier jobs overrunning. We are not liable for delays beyond our reasonable control. If a delay is likely to be significant, we will make reasonable attempts to update the customer.

Where access is restricted or the customer is not ready for collection or delivery, waiting time may be charged at the applicable rate. If the job cannot proceed due to lack of access, incorrect information, or absence of the customer or their representative, the booking may be treated as a failed attendance and charged accordingly. Completion of the service occurs when the agreed goods have been delivered, collected, moved, or otherwise handled as specified in the booking.

Any complaint about missing items, damage, or service issues should be raised as soon as reasonably possible after completion so that the matter can be investigated. You should retain packaging, photographs, and relevant documents where possible. Failure to raise concerns promptly may affect our ability to verify the issue and may limit any remedy available.

Termination, force majeure, and general provisions
We may suspend or end the service immediately if you breach these Terms, provide false information, act abusively, or place our staff, vehicle, or property at risk. We may also refuse to continue where legal compliance becomes impossible or where continuing the booking would expose us to unreasonable danger. In such circumstances, you may remain liable for costs already incurred.

We shall not be liable for failure or delay caused by events beyond our reasonable control, including extreme weather, accidents, public transport disruptions, strikes, civil disorder, fuel shortages, or government action. If such events occur, we will try to resume performance within a reasonable time or agree a revised arrangement. Nothing in these Terms affects your statutory rights as a consumer where applicable.

Governing law
These Terms and Conditions, and any dispute or claim arising from them, shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where consumer law requires otherwise. If any part of these Terms is found unlawful or unenforceable, the remaining provisions shall continue in full force.

By proceeding with a booking for Man With A Van Belgravia, you confirm that you have read, understood, and agreed to these Terms and Conditions. We recommend that customers retain a copy for their records. These Terms are designed to be fair and practical while protecting both the customer and the service provider in relation to transport, removals, and related van services across the UK.