Man With a Van Belgravia Service Terms and Conditions

These Terms and Conditions set out the basis on which Man With a Van Belgravia provides removal, transport and related services. By making a booking or allowing work to commence, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 "Company" means Man With a Van Belgravia, the provider of removal and transport services.

1.2 "Customer" means the person, firm or organisation booking the services.

1.3 "Services" means man and van, removal, transport, loading, unloading, packing assistance and any related services agreed between the Customer and the Company.

1.4 "Goods" means any items, furniture, boxes, belongings or materials that are the subject of the Services.

1.5 "Contract" means the legally binding agreement between the Company and the Customer incorporating these Terms and Conditions and any written quotation or booking confirmation.

2. Scope of Services

2.1 The Company provides man and van and removal services for domestic and commercial moves, deliveries and collections within the United Kingdom, including local and regional journeys.

2.2 The specific Services to be provided, including vehicle size, number of operatives, date, time and locations, will be agreed at the time of booking and set out in the booking confirmation.

2.3 Any additional services requested on the day, including extra stops, additional labour or extended time, are subject to availability and may incur extra charges.

3. Booking Process

3.1 Bookings may be made by the Customer through the Company’s chosen booking methods as communicated from time to time. The Customer must provide accurate and complete information when requesting a quotation or making a booking.

3.2 All quotations are based on the information supplied by the Customer, including but not limited to property access, parking arrangements, floor level, presence of lifts, volume of Goods and any special handling requirements.

3.3 Quotations are not binding until confirmed by the Company. A Contract is formed only when the Company confirms the booking in writing or otherwise explicitly accepts the booking.

3.4 The Customer is responsible for checking the booking confirmation details and notifying the Company immediately of any errors or changes required.

4. Customer Responsibilities

4.1 The Customer must ensure that:

(a) Adequate and legal parking is available at both collection and delivery addresses for the duration of the Service.

(b) All Goods are packed safely and appropriately for transport, unless packing services have been specifically agreed.

(c) All items to be moved are ready for loading at the agreed time and that access routes, hallways and staircases are clear.

(d) Any items requiring disassembly or special preparation are dealt with in advance unless the Company has agreed to provide such services.

4.2 The Customer must notify the Company in advance of any Goods that are fragile, valuable, oversized, heavy, awkward to handle or require special care.

4.3 The Customer or an authorised representative must be present at collection and delivery to guide operatives, confirm items, and sign any relevant documentation, unless otherwise agreed in writing.

5. Items Excluded from Transport

5.1 The Company will not carry or store any of the following items:

(a) Illegal goods, controlled substances or items in breach of applicable laws.

(b) Hazardous, toxic, flammable or explosive materials, including gas cylinders, fuel, paint, chemicals or solvents.

(c) Perishable goods requiring specific temperature control.

(d) Live animals, pets or plants, unless specifically agreed in writing.

(e) Cash, jewellery, watches, precious metals, securities, important documents, artworks or other high value items, unless expressly agreed and properly declared.

5.2 If such items are transported without the Company’s knowledge, the Company shall have no liability for any loss, damage or delay in relation to them and reserves the right to remove or dispose of them safely.

6. Pricing and Payments

6.1 The price for the Services will be as stated in the quotation or booking confirmation, which may be based on an hourly rate, a fixed fee, or a combination of both.

6.2 The Company reserves the right to vary the quoted price if:

(a) The information provided by the Customer at the time of booking was inaccurate or incomplete.

(b) The move involves additional services not originally agreed.

(c) Access is more difficult than advised, including long carries, stairs, lack of lift or restricted parking.

(d) Waiting time arises due to delays caused by the Customer or third parties.

6.3 Unless otherwise agreed, payment is due in full on completion of the Services on the day, or in advance if requested by the Company.

6.4 The Company may require a deposit to secure a booking. Deposits are non-refundable except as provided in these Terms and Conditions or where required by law.

6.5 If payment is not received when due, the Company may charge reasonable late payment interest and may withhold or suspend Services until payment is made in full.

7. Cancellations and Amendments

7.1 The Customer may cancel or amend a booking by giving notice to the Company through the same or an agreed communication method used for the booking.

7.2 If the Customer cancels more than 72 hours before the scheduled start time, any deposit paid may be refunded or transferred at the Company’s discretion, subject to reasonable administrative costs.

7.3 If the Customer cancels within 72 hours of the scheduled start time, the Company may retain up to 50 percent of the estimated Service charge to cover allocated resources and lost work.

7.4 If the Customer cancels within 24 hours of the scheduled start time or fails to be present when the team arrives, the Company may charge up to 100 percent of the estimated Service charge.

7.5 Amendments to date, time, addresses or scope of work are subject to availability and may result in revised pricing. If changes cannot be accommodated, this may be treated as a cancellation by the Customer.

7.6 The Company reserves the right to cancel or reschedule a booking due to circumstances beyond its control, including severe weather, accidents, vehicle breakdown, illness, or safety concerns. In such cases, the Company will offer a new date or a refund of any pre-paid amounts, but shall not be liable for consequential losses.

8. Access, Parking and Delays

8.1 The Customer is responsible for arranging any parking permits, access permissions or suspension of parking restrictions required at collection and delivery addresses.

8.2 Any fines, penalties or charges incurred due to inadequate parking arrangements, illegal parking or restrictions not disclosed in advance may be added to the Customer’s invoice.

8.3 The Company is not liable for delays caused by traffic, weather, road closures, parking difficulties, or circumstances beyond its reasonable control.

8.4 Where delays occur due to factors outside the Company’s control, additional time will be chargeable at the agreed hourly rate or other applicable rate.

9. Liability for Loss or Damage

9.1 The Company will exercise reasonable care and skill in handling, loading, transporting and unloading Goods.

9.2 The Company’s liability for loss of or damage to Goods, whether caused by negligence or otherwise, shall be limited to a reasonable sum per item or per job, subject to any applicable insurance arrangements and exclusions set out in these Terms and Conditions.

9.3 The Company will not be liable for:

(a) Loss or damage arising from defective or inadequate packing by the Customer.

(b) Loss or damage to fragile or high value items not properly packed or declared.

(c) Damage to furniture or Goods that were already defective, weak, worn, or structurally compromised.

(d) Normal wear and tear, minor scratches, scuffs, or marks that may reasonably occur during a removal.

(e) Indirect or consequential loss, including loss of profits, revenue, opportunity, business or anticipated savings.

9.4 The Customer must inspect the Goods and property promptly on completion of the Services and notify the Company of any visible loss or damage before the team leaves, or as soon as reasonably practicable.

9.5 Any claim for loss or damage must be submitted in writing within 7 days of the Service date, providing reasonable evidence and details of the alleged loss or damage.

9.6 Nothing in these Terms and Conditions excludes or limits the Company’s liability for death or personal injury caused by negligence, fraud or any other liability that cannot be excluded under applicable law.

10. Damage to Property

10.1 The Company will take reasonable care to avoid damage to property, including floors, walls, doors and fixtures, during the performance of the Services.

10.2 The Company’s liability for damage to the Customer’s premises or those of a third party shall be limited to the cost of repair or cleaning, where such damage is directly caused by the Company’s negligence.

10.3 The Company shall not be liable for any damage caused by the movement of items where the Customer, or a third party acting on the Customer’s instructions, insisted on proceeding against the advice of the Company’s operatives.

11. Waste and Disposal Regulations

11.1 The Company operates in accordance with applicable UK waste and environmental regulations.

11.2 The Company may offer removal and disposal of unwanted items or waste only where it is authorised and appropriate to do so.

11.3 The Customer must not request the Company to dispose of items in an unlawful manner. Fly tipping or unauthorised dumping is strictly prohibited.

11.4 Any items to be disposed of must be clearly identified and agreed in advance. Additional charges may apply for disposal, recycling, handling of bulky or heavy items, and for visits to authorised waste or recycling facilities.

11.5 The Company reserves the right to refuse removal or disposal of any item that is prohibited, hazardous, or not suitable for transport or disposal under applicable regulations.

12. Insurance

12.1 The Company maintains insurance cover appropriate for its operations as a removal and transport provider, subject to policy terms, conditions, exclusions and limits.

12.2 The Customer is encouraged to check whether their own household, business or contents insurance provides cover for removals and to arrange additional insurance if required for high value items or special risks.

13. Force Majeure

13.1 The Company shall not be in breach of the Contract nor liable for delay in performing, or failure to perform, any of its obligations if such delay or failure results from events, circumstances or causes beyond its reasonable control.

13.2 Such events may include, but are not limited to, extreme weather, fire, flood, accidents, road closures, breakdowns, strikes, civil unrest, public health emergencies or acts of government or regulatory authorities.

14. Complaints and Dispute Resolution

14.1 The Company aims to provide a professional and reliable service. If the Customer is dissatisfied, they should raise any concerns as soon as possible so that the Company can seek to resolve the issue.

14.2 Formal complaints should be submitted in writing, providing all relevant details. The Company will investigate and respond within a reasonable timeframe.

14.3 Both parties agree to attempt to resolve disputes amicably in the first instance before considering formal legal proceedings.

15. Data Protection and Privacy

15.1 The Company will handle personal data in accordance with applicable data protection laws in the United Kingdom.

15.2 Personal information provided by the Customer will be used for booking, delivering the Services, administration and, where consent is given, for service-related communications.

15.3 The Company will take reasonable steps to keep personal data secure and will not sell or share it with third parties except as necessary to perform the Services or where required by law.

16. Variation of Terms

16.1 The Company reserves the right to update or amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to the Contract.

16.2 Any variation to these Terms and Conditions will be valid only if agreed in writing by an authorised representative of the Company.

17. Severability

17.1 If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable, that provision shall be deemed severed from the remaining provisions, which shall continue to be valid and enforceable.

18. Governing Law and Jurisdiction

18.1 These Terms and Conditions, and any Contract between the Company and the Customer, shall be governed by and construed in accordance with the laws of England and Wales.

18.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter, formation or performance.

By proceeding with a booking and allowing work to commence, the Customer confirms that they have read, understood and agree to these Terms and Conditions.